Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging, with all tags and labels attached.
  • The return must be initiated within [Insert Number] days of delivery.

 

Non-Returnable Items

Certain items are non-returnable, including:

  • Custom made or personalized products
  • Items marked as final sale or non-returnable at the time of purchase
  • Gift cards
  • Opened software or electronic media

 

Initiating a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at info@safetyzone.com to request a Return Merchandise Authorization (RMA) number.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.

 

Packaging and Shipping

Once you receive your RMA number, please follow these instructions:

 

  • Carefully pack the item(s) in the original packaging.
  • Include the original receipt or proof of purchase.
  • Clearly write the RMA number on the outside of the package.
  • Ship the package to the address provided by our customer service team. You are responsible for paying the shipping costs for returning the item(s).

 

Inspection

Upon receipt of your return, we will inspect the item(s) to ensure they meet the eligibility criteria. We reserve the right to reject returns that do not comply with our policy.

 

Approval

If your return is approved, we will process a refund to your original payment method. If the return is not approved, we will notify you and return the item(s) to you at your expense.

 

Processing Time

Once your return is approved, we will process your refund within [Insert Number] business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

 

Refund Amount

Refunds will be issued for the purchase price of the returned item(s) minus any applicable restocking fees. Shipping and handling charges are nonrefundable.

 

Exchange Eligibility

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team to request an exchange.

 

Exchange Process

Follow the same steps as outlined in the Return Process section to initiate an exchange. Once the defective or damaged item is received and inspected, we will ship the replacement item to you.

 

Reporting Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damaged or defective item.

 

Resolution

We will work with you to resolve the issue, which may include sending a replacement item or issuing a refund. We will cover the shipping costs for returning the damaged or defective item and sending a replacement.

 

Customer Responsibility

You are responsible for paying the shipping costs for returning your item(s), unless the return is due to a defect or error on our part.

 

Shipping Insurance

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

Contact Information

If you have any questions or need assistance with your return, please contact us at info@safetyzone.com